Marketplace/Work Order Management (Offline Enabled)/
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Asset Version: 1.0.0
Last Published: Oct 18, 2018
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  • Screenshot
  • Screenshot
Asset Version: 1.0.0
Last Published: Oct 18, 2018
This MVC application showcases the abilities of Kony Fabric Engagement Server in a real-world scenario with cloud storage as back-end. The work order application highlights developing omni-channel apps that use both the desktop web and mobile channels to create, approve, reject, notify, assign & request the work orders and also to view the reports of completed work-orders.
Devices
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Platforms
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 Features

The use-case that is discussed in this application is work order management that has both desktop web and mobile channels with following flow

  • Display of the all the existing work orders on desktop web.
  • Creating a new work order and making sure that it can be seen in the list.
  • Assigning a work order to a technician and making sure that the technician receives a notification.
  • The technician accepts the work order and making sure that the status of the work order is updated in desktop web and mobile.
  • Sending out a work sheet reminder to all the technicians from desktop web and displaying the same on the technician’s device.
  • Turning off the subscription of a device when the technician explicitly turns it off on the device for example when leaving on a vacation.
  • Creating and starting a campaign when the requesting a technician to accept a work order. Also making sure that the technicians in the geo-boundary receives that notification.
  • Ensuring that the status of the work order is updated after it is accepted by the technician, once the notification from the campaign is received.

Features used

  • MF Object services with cloud storage as backend.
  • MF Engagement services (Push Notifications, Adding subscribers, Campaign, Location & Segment creations, etc.).
  • Reports module using Highcharts.
  • Kony Reference Architecture
  • Offline Objects 

Prerequisites

  • A Kony Accuont
  • This app is supported in Visualizer version 8 service pack 3 hot fix 12 (v8.3.12) and onwards.
  • Kony Fabric v8.3