Kony’s Chatbot framework

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Asset Version: 1.0.0
Last Published: Mar 14, 2019
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  • Kony’s Chatbot framework - Screen-Thumbnail
Asset Version: 1.0.0
Last Published: Mar 14, 2019
Kony’s Chatbot framework
  • phone
  • desktop
  • android
  • iOS

Description :

Conversational interfaces are becoming fundamental in delivering a high fidelity customer experience in today’s omnichannel applications. Chatbots offers a conversational experience that can deliver immediate productivity gains, and provide unparalleled access to data and insight. Bringing a rich chatbot experience into an application involves many underpinning technologies such as Artificial Intelligence (AI) and Natural Language Processors (NLPs) coupled with a robust strategy of building intelligence by integrating into back-end data services and other application components.

Kony's Chatbot Framework is a value-added framework, is modelled as App-Group (App-Template), that can accelerate and make chatbot development super easy and intuitive that can help to enhance the rate at which you can develop your chatbot by significantly reducing the time-to-market your chat app. The framework contains properties, APIs that you can use to configure, connect to underpinning technologies such as NLPs, Speech-to-Text, Text-to-Speech and allows you to brand Chatbot and write the new business logic or wire the existing logic to address the intents.

Salient Features :

  1. Plug & Play of NLP Engines
    • NLP Connector Framework standardizing the NLP communication
    • Out-of-the-box support for NLP Services
      1. Amazon Lex 
      2. Microsoft LUIS
      3. Dialogflow 
      5. Microsoft Azure - QnA Maker
  2. Support for multi-channel Kony Apps
    • UI accelerator support
      1. Native iOS & Android
      2. SPA – Mobile Web & Desktop Web
      3. Kony Quantum - Functional Preview App
    Support for Voice based & Text based Interactions
    • Speech-To-Text, Text-To-Speech technologies
  3. Extensible Chatbot UI Input & Output templates
    • Out-of-the-box support for PDFs, Links, Options, Locations, RichText templates
  4. Standard bot integration services for apps consumption.
  5. Low-code Abilities
    • Configure, map and connect to NLPs
    • Configurable UI Input/Output templates
    • Map intents to existing services / business logic
  6. Choice of intent execution model
    • Client, KonyFabric and LOB

Notes :

  1. Kony Visualizer V 8.4.20 
  2. Requires a Single-Tenant Kony Fabric Environment
  3. NFI 2.0
    • Speech-To-Text
    • Text-To-Speech
  4. XCode v 10.2 , iOS v 12.2
  5. Android v 5.0