Conversational interfaces are becoming fundamental in delivering a high fidelity customer experience in today’s omnichannel applications. Chatbots offers a conversational experience that can deliver immediate productivity gains, and provide unparalleled access to data and insight. Bringing a rich chatbot experience into an application involves many underpinning technologies such as Artificial Intelligence (AI) and Natural Language Processors (NLPs) coupled with a robust strategy of building intelligence by integrating into back-end data services and other application components.
Kony's Chatbot Framework is a value-added framework, is modelled as App-Group (App-Template), that can accelerate and make chatbot development super easy and intuitive that can help to enhance the rate at which you can develop your chatbot by significantly reducing the time-to-market your chat app. The framework contains properties, APIs that you can use to configure, connect to underpinning technologies such as NLPs, Speech-to-Text, Text-to-Speech and allows you to brand Chatbot and write the new business logic or wire the existing logic to address the intents.
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